Munich, November 21, 2018 _ Effectively implementing omnichannel strategies and successful sales through cross-border activities: The Internet World EXPO – the commerce e-xperience – will continue to set standards in its 23rd year when the focus is once again on the presentation of the best solutions for retail. Over 450 exhibitors are expected to be on hand. They, and those who still have the opportunity to register, will reveal on March 12 and 13 at the Munich Exhibition Center which tools provide optimal retail support across all channels.
At the leading trade fair focusing on all retail topics in the German-speaking region, sellers and retailers will find precisely the solutions and strategies that provide them with support for the designing of the omnichannel experience – be it the analysis of the customer journey across the diverse channels, personalized customer support, the trouble-free processing of payment services and receivable management, as well as with order fulfilment. The special exhibition area POS Connect at the Internet World EXPO will also specifically target stationary retail.
“For customers, a good customer experience means, first and foremost: a shopping experience during which on- and offline channels seamlessly mesh with one another, an experience that seamlessly connects stationary retail and the online shop and, when possible, is also fully independent of the device being used. Whether product search, selection or purchase – some consumers prefer a local retailer, some prefer to look online, and many mix these options according to their specific needs. In order to not lose customers in the process, retailers are faced with the challenge to interlink all sales channels seamlessly,” explains Dunja Koelwel, Manager Content EXPO & Conferences.
Solutions for cross-border e-commerce
Another focal point of the Internet World EXPO is cross-border online retail services: The potential for markets abroad is enormous; in this respect, for example, 64 percent of Chinese Internet users shop online. European brands are extremely popular with customers in China – especially German brands. It is therefore not surprising that international brands are increasingly penetrating the market in the Far East.
“More and more German companies also want to profit from this and want to offer their products on the Chinese market. Experts thus expect for 2018 a tripling of the cross-border e-commerce volume for the USA, UK, Germany, Brazil, China and Australia. In order to benefit from this development and to gain a foothold in the Chinese market, businesses should draw up a market entry strategy in which all important processes are defined,” continues Dunja Koelwel.
China at the Internet WORLD EXPO: Shenzhen e-commerce association
In order to provide a suitable forum for this need for information relating to successful retail efforts with China, Internet World EXPO has also been able to attract a very special exhibitor for 2019: China’s Shenzhen E-commerce Association will be present at the EXPO with its own stand and will be available for direct dialogue with visitors.
About the Internet World Expo
The search for trends, solutions and service providers for retail inevitably leads to Internet EXPO – the commerce e-xperience. Since 1997, the leading trade fair for all trade topics in the German-speaking region has been presenting the entire portfolio of retail-related issues like omnichannel, mulitchannel, payment, marketing, usability, logistics, software, and social media – to name just a few. Through the convergence of online retail and stationary retail, the Internet World EXPO has, in the meantime, become a mandatory venue for all stationary retailers and service providers.
Internet World EXPO is a brand of the media and advanced training company Ebner Verlag Ulm. With the trade fair “Internet World EXPO” and a range of expert congresses, the website internetworld.de and the specialist biweekly publication INTERNET WORLD Business, the company provides the target group of Internet professionals with profound expert knowledge, the latest news, and important contacts. In 2019, the 22nd Internet World EXPO will take place at the Munich Exhibition Center on March 12 and 13.
Further information at: www.internetworld-expo.de
Press contact: Company contact:
Shari Lüning Dunja Koelwel
ELEMENT C Ebner Verlag GmbH & Co. KG
Tel.: +49 (0)89 720 137 25 Tel.: +49 (0)89 74117 139
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